CAGR business process improvement algorithm

Situation analysis

ANALYSIS

• Analysis
• Joint visits
• Mystery shopper sessions
• Monitoring of competences
• Project planning
• Goal setting
• Implementation plan

 

Creating competences

TRAINING / CONSULTING

• Practical training
• Business seminars
• Impact training workshops
• Individual skills
• Personal development plan

 

Behavior change management

IMPLEMENTATION

• Coaching
• Joint visits / evaluation of changes
• Training in the workplace
• Mystery Shopper sessions
• Feedback meetings

 

Long-term outcome

Consolidation

• Analysis of feedback
• Project report presentation
• The project’s evaluation
• The next step recommendation