General programs

„Only when we look back in time we can make sense of it, but we must live looking forward”

Søren Kierkegaard

Strategy Planning / SWAT

Basic subjects

  • Vision, mission, goals, strategy and tactics: definition and effective examples in the market
  • Why and for what reasons the perception of the general strategy is important in the company
  • 5 P’s strategy according to Mintzberg – analysis of the successful strategy
  • Positioning of the company and services in the market
  • Business planning process
  • Raising of strategic goals in the company
  • SWOT analysis
  • Critical success indicators
  • Main engines and bottlenecks of success
  • Application of RACI matrix for the cooperation improvement in the team
  • Action plan

Analysis of the Main Processes and Change Management / BROWN PAPER

Basic subjects

  • Analysis of the main processes having impact on the company’s results according to Brown Paper
  • Assessment of the person’s motivation psychological profile and motivation of the session activities
  • Analysis of the main processes by various segments (factors, goals, competences, resources, activity control indices, time optimization, assessment of internal and external factors, etc.)
  • Production of the improvement milestones for the processes analysis plan

Effective Cooperation / TEAM-1

Basic subjects

  • Factors having impact on the company’s results
  • Team work and cooperation:
  • Effective and ineffective team (team work strategies, NASA exercise)
  • Roles of the members in the effective team
  • Algorithm of the cooperation standards production
  • Cooperation practice
  • Release of creativity and spontaneity (creativity destroying factors; team creativity developing exercises)
  • Effective cooperation in the team (practical application of De Bono’s “6 thinking hats” method)
  • Cooperation link with values:
  • Basic factors of the effective cooperation
  • Personality and team (assessment of individual values, analysis of cooperative values)
  • Individual action plan

Teamwork Psychology / HARMONY

Basic subjects

  • Preparation of participants for the work in the common space:
  • Cooperation between the seller and the client seeking for positive results
  • Personal motivation profiles
  • Practical application of diverse motivation types
  • Channels and bottlenecks of efficient cooperation: transmission – reception channels for information
  • Importance of openness and frankness in cooperation (“Johar window”)
  • Roles of the members in the efficient team according to Belbin:
  • Active listening (role play)
  • Hidden agenda (role play)
  • Decision-making in the team (NASA test):
  • Methods to reduce stress (relaxation, meditation, autogenic training)
  • Exercises for positivism training

Conflict Prevention and Management / PREVENT

Basic subjects

  • Factors of successful communication
  • Personal motivation types
  • Psychological aspects of the conflict:
  • Principal types of the interpersonal conflicts
  • Application of the transactional analysis (TA) in the interpersonal contacts
  • Motivation hierarchy of needs
  • Management of the stress situations
  • Individual action plan

Self-Control / EGO

Basic subjects

  • Factors having impact on the personal harmony
  • Establishment of contacts based on mutual trust:
  • Openness and frankness circle (Exercises for empathy training)
  • „OK corral“ practice
  • „Johar window“ (assessment of the individual behaviour type)
  • Active listening:
  • Different listening types
  • 4 rephrase steps
  • Stimulation of realization
  • Management of the personality limiting convictions (role play)
  • Planning and formation of personal goals:
  • Provisions for a kind goal formation
  • „SCORE model“
  • Application of coaching methods for self-analysis (practice using “Points of You” metaphor cards)
  • Progress control and stimulation of the individual self-responsibility

The Great Ramble / LTD

Session format

The session is recommended in the CAGR Consulting Group training base, i.e. Trikalnio Dvaro farmstead in Lyduvėnai, Raseiniai Region (hereinafter, LTD). Session progress: team and individual tasks, photo hunting, psychological and open door games, etc. for personality and team building. The tasks must be compatible with the size of the group and pertinent needs

Basic subjects

  • Introduction to “The Great Ramble” (sociometric tasks to unroll personalities and prepare with motivation for the challenges of the day)
  • “Building the Tower of Babel” (game for training communication skills)
  • “From Base to Base” (a group team building task of an orienteering, cognitive, historic nature to produce a synergy effect maintaining “walkie – talkie” communication in the vicinity of LTD and Lyduvėnai)
  • “A Sound Mind in a Sound Body” (chain of motivation and health promotion tasks)
  • “SOS Message” (team assignment for personal development, creativity training and wordless communication)
  • “The Sky is my Element” (exercises to overcome personal challenges acting in the team)
  • “What I Haven’t Done Yet?” (etudes of individual and team pantomime, production of the flag and the coat of arms for the company, performance of the joint team dance “Haka” on the stage in LTD)
  • Roundup: generalization of the day, feedback

Selling and Customer Service Standards / STANDART

Session format

Session progress: individual and teamwork, process analysis, participation in the management meetings, a cycle of workshops

Basic subjects

  • Values of the company and clients
  • Sales and customer service key performance indicators (KPI)
  • Production of the algorithm for sales and customer service according to internal and external criteria
  • Standards of communication with clients according to the duty list (competence) of the personnel
  • Internal communication matrix

Product Marketing / MARKET-1

Session format

Session progress: individual and teamwork, process analysis, participation in the management meetings, a cycle of workshops

Marketing mix Principles:

  • Build Deep Customer & Market Insight
  • Develop Dynamic & Competitive Strategies
  • Create Sustainable Advantage
  • Make Clear & Focused Choices
  • Innovate, Learn & Share
  • Ensure Integrated, Consistent & Efficient Execution
  • Track Results, Assess & Respond
  • Build Deep Customer & Market Insight

Basic subjects:

  • Market Definition
  • Leverage Points
  • Priority Segments
  • Brand Vision
  • Positioning & Messaging
  • Value Proposition
  • Marketing Mix
  • Succeed vs. the Competition
  • Metrics
  • Continued Growth Initiatives