For head managers

„There is nothing more powerful than an idea whose time has come.“

Victor Hugo

Leadership Academy / 5-STEP LEADERSHIP

Basic subjects:

1 day: MISSION OF THE MANAGER

  • Factors that determine the company’s result
  • Leadership goals and mission of the leader
  • Successful communication factors
  • Personality typology and different adult motivational profiles according to 4-MAT (About Learning, US methodology)
  • Different leadership styles and their practical application
  • Assessment of the manager’s personal motivational profile
  • Leadership relationship with values

2 day: TEAM ANALYSIS AND MOTIVATION

  • Motivation and Needs Chain, non-financial motivation
  • Determining motivation at work
  • Effective presentation of goals for employees (7-step algorithm)
  • Motivating questioning methodology F-3P (use of neuro linguistic programming technique)
  • Providing feedback: how to criticize and how to accept criticism?
  • Practical application of Transactional Analysis and “OK Coral” method for conflict prevention
  • Practical tools for employee assessment and fair leadership style selection

3 day: DEVELOPMENT OF CHANGES

  • The business model that determines the achievement of the result
  • Evaluation of the result – C.A.G.R. model of achievement and effort
  • Effective Time Planning:
    – Time planning algorithm
    – Main „thieves” of time

  • Key Performance Indicators – KPI analysis
  • Effective conducting annual conversations:
    – What is the “Annual Conversation” (AC)?
    – The most important “tools” for the leader during the AC

  • Practical AC tool guide for the manager:
    – Active listening and promotion of mutual trust
    – Effective goal presentation
    – Acceptance of positive agreement
    – Objection handling
    – Personal responsibility, self-motivation and self-coaching

4 day: PSYCHOLOGY OF TEAM WORK

  • The Importance of Collaboration in the formation of company values ​​(The “6 Thinking Hats” method)
  • Effective communication channels and their desturbance (demo session)
  • Teamwork practice:
    – Dominating personality types
    – Solutions that work in a team: effective-inefficient team, NASA test

  • Relationship between openness and sincerity (“Johar Window”)
  • Establishment of Team communication (release of creativity and spontaneity)
  • Team relationship values
  • Positive development

5 day: DEVELOPMENT OF THE MANAGER CHARISM

  • Influence and leader’s personal charisma during the speech
  • Managers presentation structure (practical algorithm)
  • Discussion moderation techniques:
    – communication with different types of people
    – use of different question techniques during the meeting
    – effective conduction of meetings

  • Verbal and non-verbal communication technique (SOL‘o model: Status, Oculos, Lingua)
  • Recommendations and common mistakes for the use of visual-technical tools:
    – Power Point slide types, their specifics
    – successful presentation rules by Steve Jobs

  • Summarizing the 5 Steps program, assessment of achievements and self-help plan

Extra: PERSONAL IMPROVEMENT

  • The Coaching meaning and main methods
    – A practical coaching session (problem solving)
    – Preparation of a self-education and development plan by the Robert Dilts methodology or Erikson’s NLP methodology

5-zingsniu-programa-1-en

Leadership and Motivation / LEADER

Basic subjects

  • Factors influencing results of the company
  • Goals of management and leadership seeking for the result
  • 3 factors of successful communication
  • Styles of leadership (choice of the correct leadership style – theory and practice)
  • Motivation profile of the leader (individual test)
  • Channels and bottlenecks of efficient communication
  • Hierarchy of personal motivation and needs
  • Acceptance and conveyance of positive criticism
  • Effective conduct of the annual interviews and/or meetings (KPI determination, motivating presentation of goals to the personnel)
  • Application of the transactional analysis and “OK corral” in the communication
  • Leader’s individual self-training plan

Suggestive Speech of the Leader / CICERO

Basic subjects:

  • Suggestibility and personal charisma in the speech
  • Structure (production of the presentation algorithm) and form (practical training of the presentation skills) of the speech
  • Conversation (discussion) conduct and control techniques (communication with different types of people, formal and informal audience)
  • Convincing presentation of arguments (Ericson NLP method)
  • Exercises of verbal and non-verbal techniques (SOL’o model)
  • Peculiarities of using visual (technical) aids
  • Types and peculiarities of PowerPoint slides (according to a different target group)
  • Rules of successful presentation (by Steve Jobs)
  • Leader’s plan for the improvement of the oratory skills and self-training

Discussion Control and Conduct of Meetings / MODERATOR

Basic subjects

  • Peculiarities of the personality psychology
  • Basic factors for successful communication
  • Get ready for the discussion
  • Moderation practice (communication with the audience of different motivations and interests)
  • Algorithm of the discussion control
  • Discussion control applying various communications techniques (exercises)
  • Conduct of meetings (effective / ineffective command – role play)
  • Peculiarities of verbal and non-verbal speech in the conversation
  • Argumentation (use of NLP methods)
  • Overcoming of contradictions and reaction to unpleasant questions
  • Peculiarities of communication with the mass media
  • Individual self-training plan

Project Team Management and Motivation / PM

Basic subjects

  • Project success factors
  • Effective time planning and determination of priorities
  • 3 factors of successful communication
  • Project team management styles – theory and practice (determination of the prevailing personal management style, exercises for the application of various management styles)
  • Motivation profile of the project leader (assessment of the individual style)
  • Effective communication channels and bottlenecks (methodology and practice)
  • Personal motivation, Maslow and Hercberg’s hierarchy of needs
  • Positive acceptance of criticism and notification to the project team
  • Effective conduct of the annual interviews and/or meetings (KPI matrix analysis, goals determination and control)
  • Analysis of personal goals applying coaching practice with metaphor cards “Points of You”
  • Use of the transactional analysis and OK corral in the communication with the project team members
  • Individual development plan

Coaching of the Leader’s Personality / COACH

The program for top-level participants and managers of subdivisions after CAGR Consulting Group training sessions and seeking to improve individual features and professional competences

Training format

Session progress: individual or group coaching including cycles of 6-10 sessions for 1-2 hours each

Principal optional subjects*

  • Creation of mutual relations by both parties:
  • Establishment of relationship based on mutual trust
  • Effective communication:
  • Active listening
  • Excellent listening skills
  • Open, frank communication (influence / empathy)
  • Simplification of the training process and scoring results:
  • Encouragement for realization
  • Modelling of actions
  • Planning and formation of goals and responsibility
  • Process control and client’s encouragement for realization

*Subjects, methodology and duration of the session to be specially designed according to individual needs


Sales and Service Internal Academy – Train the Trainer / TTT-1

Basic subjects

  • The role of leader (coach) personality in the group
  • Selling & service performance standards and KPI indicators
  • Effective internal communication during customer service & selling process
  • Interpersonal psychological aspects of communication
  • Personalised communication with different types of people
  • Inspiring goals presentation to colleagues (practical training)
  • Positive communication training, using “OK Coral”
  • Customer service & selling situations (TTT exercises)
  • Coaching techniques for internal consultant or trainer self-development
  • Personal action plan
  • Individual coaching – training in a workplace