Date: 2020 04 23 - 2020 04 24

Investment for 1 person: 475 EUR

Cross-Selling in Customer Service / EXTRA

Basic subjects

• Peculiarities and tendencies in selling psychology
• Businessman behaviour in persistent (cross-selling) sales (assessment of the individual efficiency in the selling situations)
• Assessment of the individual behaviour type (empathy and influence ratio)
• Cross-selling situations according to different personality profiles
• Persistent selling (cross-selling) model ACCEPT (algorithm exercises)
• Personal charisma in customer service
• Individual development plan