Cross-Selling in Customer Service / EXTRA

Date: 2020 04 23 - 2020 04 24

Investment for 1 person: 475 EUR

Registration closed

Cross-Selling in Customer Service / EXTRA

Basic subjects

  • Peculiarities and tendencies in selling psychology
  • Businessman behaviour in persistent (cross-selling) sales (assessment of the individual efficiency in the selling situations)
  • Assessment of the individual behaviour type (empathy and influence ratio)
  • Cross-selling situations according to different personality profiles
  • Persistent selling (cross-selling) model ACCEPT (algorithm exercises)
  • Personal charisma in customer service
  • Individual development plan