„There is nothing more powerful than an idea whose time has come.“

Victor Hugo

Leadership Academy / 5-STEP LEADERSHIP

Basic subjects:

1 day: MISSION OF THE MANAGER

• Factors that determine the company’s result
• Leadership goals and mission of the leader
• Successful communication factors
• Personality typology and different adult motivational profiles according to 4-MAT (About Learning, US methodology)
• Different leadership styles and their practical application
• Assessment of the manager’s personal motivational profile
• Leadership relationship with values

2 day: TEAM ANALYSIS AND MOTIVATION

• Motivation and Needs Chain, non-financial motivation
• Determining motivation at work
• Effective presentation of goals for employees (7-step algorithm)
• Motivating questioning methodology F-3P (use of neuro linguistic programming technique)
• Providing feedback: how to criticize and how to accept criticism?
• Practical application of Transactional Analysis and “OK Coral” method for conflict prevention
• Practical tools for employee assessment and fair leadership style selection

3 day: DEVELOPMENT OF CHANGES

• The business model that determines the achievement of the result
• Evaluation of the result – C.A.G.R. model of achievement and effort
• Effective Time Planning:
  – Time planning algorithm
  – Main „thieves” of time
• Key Performance Indicators – KPI analysis
• Effective conducting annual conversations:
  – What is the “Annual Conversation” (AC)?
  – The most important “tools” for the leader during the AC
• Practical AC tool guide for the manager:
  – Active listening and promotion of mutual trust
  – Effective goal presentation
  – Acceptance of positive agreement
  – Objection handling
  – Personal responsibility, self-motivation and self-coaching

4 day: PSYCHOLOGY OF TEAM WORK

• The Importance of Collaboration in the formation of company values ​​(The “6 Thinking Hats” method)
• Effective communication channels and their desturbance (demo session)
• Teamwork practice:
  – Dominating personality types
  – Solutions that work in a team: effective-inefficient team, NASA test
• Relationship between openness and sincerity (“Johar Window”)
• Establishment of Team communication (release of creativity and spontaneity)
• Team relationship values
• Positive development

5 day: DEVELOPMENT OF THE MANAGER CHARISM

• Influence and leader’s personal charisma during the speech
• Managers presentation structure (practical algorithm)
• Discussion moderation techniques:
  – communication with different types of people
  – use of different question techniques during the meeting
  – effective conduction of meetings
• Verbal and non-verbal communication technique (SOL‘o model: Status, Oculos, Lingua)
• Recommendations and common mistakes for the use of visual-technical tools:
  – Power Point slide types, their specifics
  – successful presentation rules by Steve Jobs
• Summarizing the 5 Steps program, assessment of achievements and self-help plan

Extra: PERSONAL IMPROVEMENT

• The Coaching meaning and main methods
  – A practical coaching session (problem solving)
  – Preparation of a self-education and development plan by the Robert Dilts methodology or Erikson’s NLP methodology

Leadership and Motivation / LEADER

Basic subjects

• Factors influencing results of the company
• Goals of management and leadership seeking for the result
• 3 factors of successful communication
• Styles of leadership (choice of the correct leadership style – theory and practice)
• Motivation profile of the leader (individual test)
• Channels and bottlenecks of efficient communication
• Hierarchy of personal motivation and needs
• Acceptance and conveyance of positive criticism
• Effective conduct of the annual interviews and/or meetings (KPI determination, motivating presentation of goals to the personnel)
• Application of the transactional analysis and “OK corral” in the communication
• Leader’s individual self-training plan

Suggestive Speech of the Leader / CICERO

Basic subjects:

• Suggestibility and personal charisma in the speech
• Structure (production of the presentation algorithm) and form (practical training of the presentation skills) of the speech
• Conversation (discussion) conduct and control techniques (communication with different types of people, formal and informal audience)
• Convincing presentation of arguments (Ericson NLP method)
• Exercises of verbal and non-verbal techniques (SOL’o model)
• Peculiarities of using visual (technical) aids
• Types and peculiarities of PowerPoint slides (according to a different target group)
• Rules of successful presentation (by Steve Jobs)
• Leader’s plan for the improvement of the oratory skills and self-training

Discussion Control and Conduct of Meetings / MODERATOR

Basic subjects

• Peculiarities of the personality psychology
• Basic factors for successful communication
• Get ready for the discussion
• Moderation practice (communication with the audience of different motivations and interests)
• Algorithm of the discussion control
• Discussion control applying various communications techniques (exercises)
• Conduct of meetings (effective / ineffective command – role play)
• Peculiarities of verbal and non-verbal speech in the conversation
• Argumentation (use of NLP methods)
• Overcoming of contradictions and reaction to unpleasant questions
• Peculiarities of communication with the mass media
• Individual self-training plan

Project Team Management and Motivation / PM

Basic subjects

• Project success factors
• Effective time planning and determination of priorities
• 3 factors of successful communication
• Project team management styles – theory and practice (determination of the prevailing personal management style, exercises for the application of various management styles)
• Motivation profile of the project leader (assessment of the individual style)
• Effective communication channels and bottlenecks (methodology and practice)
• Personal motivation, Maslow and Hercberg’s hierarchy of needs
• Positive acceptance of criticism and notification to the project team
• Effective conduct of the annual interviews and/or meetings (KPI matrix analysis, goals determination and control)
• Analysis of personal goals applying coaching practice with metaphor cards “Points of You”
• Use of the transactional analysis and OK corral in the communication with the project team members
• Individual development plan

Coaching of the Leader’s Personality / COACH

The program for top-level participants and managers of subdivisions after CAGR Consulting Group training sessions and seeking to improve individual features and professional competences

Training format

Session progress: individual or group coaching including cycles of 6-10 sessions for 1-2 hours each

Principal optional subjects*

• Creation of mutual relations by both parties:
• Establishment of relationship based on mutual trust
• Effective communication:
• Active listening
• Excellent listening skills
• Open, frank communication (influence / empathy)
• Simplification of the training process and scoring results:
• Encouragement for realization
• Modelling of actions
• Planning and formation of goals and responsibility
• Process control and client’s encouragement for realization

*Subjects, methodology and duration of the session to be specially designed according to individual needs

Sales and Service Internal Academy – Train the Trainer / TTT-1

Basic subjects

• The role of leader (coach) personality in the group
• Selling & service performance standards and KPI indicators
• Effective internal communication during customer service & selling process
• Interpersonal psychological aspects of communication
• Personalised communication with different types of people
• Inspiring goals presentation to colleagues (practical training)
• Positive communication training, using “OK Coral”
• Customer service & selling situations (TTT exercises)
• Coaching techniques for internal consultant or trainer self-development
• Personal action plan
• Individual coaching – training in a workplace