For head managers

„There is nothing more powerful than an idea whose time has come.“
Victor Hugo
Leadership Academy / 5-STEP LEADERSHIP
Basic subjects:
1 day: MISSION OF THE MANAGER
- Factors that determine the company’s result
- Leadership goals and mission of the leader
- Successful communication factors
- Personality typology and different adult motivational profiles according to 4-MAT (About Learning, US methodology)
- Different leadership styles and their practical application
- Assessment of the manager’s personal motivational profile
- Leadership relationship with values
2 day: TEAM ANALYSIS AND MOTIVATION
- Motivation and Needs Chain, non-financial motivation
- Determining motivation at work
- Effective presentation of goals for employees (7-step algorithm)
- Motivating questioning methodology F-3P (use of neuro linguistic programming technique)
- Providing feedback: how to criticize and how to accept criticism?
- Practical application of Transactional Analysis and “OK Coral” method for conflict prevention
- Practical tools for employee assessment and fair leadership style selection
3 day: DEVELOPMENT OF CHANGES
- The business model that determines the achievement of the result
- Evaluation of the result – C.A.G.R. model of achievement and effort
- Effective Time Planning:
– Time planning algorithm
– Main „thieves” of time- Key Performance Indicators – KPI analysis
- Effective conducting annual conversations:
– What is the “Annual Conversation” (AC)?
– The most important “tools” for the leader during the AC- Practical AC tool guide for the manager:
– Active listening and promotion of mutual trust
– Effective goal presentation
– Acceptance of positive agreement
– Objection handling
– Personal responsibility, self-motivation and self-coaching4 day: PSYCHOLOGY OF TEAM WORK
- The Importance of Collaboration in the formation of company values (The “6 Thinking Hats” method)
- Effective communication channels and their desturbance (demo session)
- Teamwork practice:
– Dominating personality types
– Solutions that work in a team: effective-inefficient team, NASA test- Relationship between openness and sincerity (“Johar Window”)
- Establishment of Team communication (release of creativity and spontaneity)
- Team relationship values
- Positive development
5 day: DEVELOPMENT OF THE MANAGER CHARISM
- Influence and leader’s personal charisma during the speech
- Managers presentation structure (practical algorithm)
- Discussion moderation techniques:
– communication with different types of people
– use of different question techniques during the meeting
– effective conduction of meetings- Verbal and non-verbal communication technique (SOL‘o model: Status, Oculos, Lingua)
- Recommendations and common mistakes for the use of visual-technical tools:
– Power Point slide types, their specifics
– successful presentation rules by Steve Jobs- Summarizing the 5 Steps program, assessment of achievements and self-help plan
Extra: PERSONAL IMPROVEMENT
- The Coaching meaning and main methods
– A practical coaching session (problem solving)
– Preparation of a self-education and development plan by the Robert Dilts methodology or Erikson’s NLP methodology
Leadership and Motivation / LEADER
Basic subjects
- Factors influencing results of the company
- Goals of management and leadership seeking for the result
- 3 factors of successful communication
- Styles of leadership (choice of the correct leadership style – theory and practice)
- Motivation profile of the leader (individual test)
- Channels and bottlenecks of efficient communication
- Hierarchy of personal motivation and needs
- Acceptance and conveyance of positive criticism
- Effective conduct of the annual interviews and/or meetings (KPI determination, motivating presentation of goals to the personnel)
- Application of the transactional analysis and “OK corral” in the communication
- Leader’s individual self-training plan
Suggestive Speech of the Leader / CICERO
Basic subjects:
- Suggestibility and personal charisma in the speech
- Structure (production of the presentation algorithm) and form (practical training of the presentation skills) of the speech
- Conversation (discussion) conduct and control techniques (communication with different types of people, formal and informal audience)
- Convincing presentation of arguments (Ericson NLP method)
- Exercises of verbal and non-verbal techniques (SOL’o model)
- Peculiarities of using visual (technical) aids
- Types and peculiarities of PowerPoint slides (according to a different target group)
- Rules of successful presentation (by Steve Jobs)
- Leader’s plan for the improvement of the oratory skills and self-training
Discussion Control and Conduct of Meetings / MODERATOR
Basic subjects
- Peculiarities of the personality psychology
- Basic factors for successful communication
- Get ready for the discussion
- Moderation practice (communication with the audience of different motivations and interests)
- Algorithm of the discussion control
- Discussion control applying various communications techniques (exercises)
- Conduct of meetings (effective / ineffective command – role play)
- Peculiarities of verbal and non-verbal speech in the conversation
- Argumentation (use of NLP methods)
- Overcoming of contradictions and reaction to unpleasant questions
- Peculiarities of communication with the mass media
- Individual self-training plan
Project Team Management and Motivation / PM
Basic subjects
- Project success factors
- Effective time planning and determination of priorities
- 3 factors of successful communication
- Project team management styles – theory and practice (determination of the prevailing personal management style, exercises for the application of various management styles)
- Motivation profile of the project leader (assessment of the individual style)
- Effective communication channels and bottlenecks (methodology and practice)
- Personal motivation, Maslow and Hercberg’s hierarchy of needs
- Positive acceptance of criticism and notification to the project team
- Effective conduct of the annual interviews and/or meetings (KPI matrix analysis, goals determination and control)
- Analysis of personal goals applying coaching practice with metaphor cards “Points of You”
- Use of the transactional analysis and OK corral in the communication with the project team members
- Individual development plan
Coaching of the Leader’s Personality / COACH
The program for top-level participants and managers of subdivisions after CAGR Consulting Group training sessions and seeking to improve individual features and professional competences
Training format
Session progress: individual or group coaching including cycles of 6-10 sessions for 1-2 hours each
Principal optional subjects*
- Creation of mutual relations by both parties:
- Establishment of relationship based on mutual trust
- Effective communication:
- Active listening
- Excellent listening skills
- Open, frank communication (influence / empathy)
- Simplification of the training process and scoring results:
- Encouragement for realization
- Modelling of actions
- Planning and formation of goals and responsibility
- Process control and client’s encouragement for realization
*Subjects, methodology and duration of the session to be specially designed according to individual needs
Sales and Service Internal Academy – Train the Trainer / TTT-1
Basic subjects
- The role of leader (coach) personality in the group
- Selling & service performance standards and KPI indicators
- Effective internal communication during customer service & selling process
- Interpersonal psychological aspects of communication
- Personalised communication with different types of people
- Inspiring goals presentation to colleagues (practical training)
- Positive communication training, using “OK Coral”
- Customer service & selling situations (TTT exercises)
- Coaching techniques for internal consultant or trainer self-development
- Personal action plan
- Individual coaching – training in a workplace